Service Updates & Outages

Date: June 19, 2023

Dear Valued Members,

Some members have reported not receiving replies to their emails. Please check your junk mail inbox or consider adding our email addresses, contact@dimahdtv.com and admin@dimahdtv.com, to your trusted contact list. This will help ensure that no messages are mistakenly filtered out.

Best regards,
Dima HDTV Team

Date: June 15, 2023

Dear Valued Members,

We are pleased to inform you that OTT Platinum has been fixed. However you have to download the new version through the following direct download link: https://dimahdtv.com/ott-platinum

Best regards,
Dima HDTV Team

Date: June 9, 2023

Dear Valued Members,

The issue has been resolved, and the service is now functioning better than before. If you are still experiencing any difficulties with your account, we kindly request you to utilize the form at https://dimahdtv.com/report-issue/ to report your issue and receive prompt support. Please note that using the designated form will expedite the resolution process. If you choose not to use the form, there may be delays in addressing your concern, as our team will respond to your email and request you to fill out the form.

Best regards,
Dima HDTV Team

Date: June 8, 2023

Dear Valued Members,

While we are currently experiencing delays in responding to our members, we want to assure you that we are actively working on implementing a more efficient system. This new system will enable our members to report issues and receive faster support. We apologize for any inconvenience caused and appreciate your patience during this transitional phase.

Best regards,
Dima HDTV Team

Date: June 4, 2023

Dear Valued Members,

We have noticed that some users are claiming to have issues with their accounts. We highly recommend that you review our previous announcement, as it contains valuable information that may help you resolve the issues you are facing with your account. Many users have found answers to their questions by referring to this announcement. Please take the time to read through it thoroughly, as it may provide the solution you are seeking.

While we strive to offer personalized replies to each email, due to the overwhelming number of inquiries, it may take us a few days before we can get back to you individually. We apologize for any inconvenience this delay may cause and appreciate your patience during this period.

Additionally, we would like to inform our members who are using OTT Platinum that they will need to use a different application, such as IPTV Smarters or TiviMate. Further details regarding this change can be found in our previous announcement.

Once again, we apologize for any inconvenience caused by the delayed responses and appreciate your patience during this period. We are committed to resolving all your concerns and providing you with the best possible support. Thank you for your understanding.

Best regards,

Best regards,
Dima HDTV Team

Date: June 3, 2023

Dear Valued Members,

We are delighted to share with you that the service has been fully restored, as mentioned in our previous update. However, if you are still encountering any issues with your account, we kindly request you to consider the following options based on your subscription type:

For Xtream code and m3u users:

Please utilize one of the following server URLs:

  • http://bestiptvline.com:80
  • http://rktv-ott.com:80
  • http://gatoriptv.co:80
  • http://king-ott.com:80

For MAG Box Users:

Please use one of the following Portal addresses:

  • http://bestiptvline.com/c
  • http://rktv-ott.com/c
  • http://gatoriptv.co/c
  • http://king-ott.com/c

If you are using OTT Platinum, we recommend installing IPTV Smarters via the following link: IPTV Smarters installation link. Alternatively, you can use one of the following apps:

TiviMate IPTV Player: TiviMate IPTV Player on Google Play
Smart IPTV Xtream Player: Smart IPTV Xtream Player on Google Play
Please log in using your existing username and password from OTT Platinum, and select one of the provided server URLs: 

  • http://bestiptvline.com:80
  • http://rktv-ott.com:80
  • http://gatoriptv.co:80
  • http://king-ott.com:80

If you are using Flix IPTV, Set IPTV, Smart IPTV, or any other app that requires a playlist upload, please visit the official app’s website. There, you can upload the m3u link we provided you when your account was activated. Alternatively, if you prefer, we can handle the playlist upload for you. However, please bear in mind that due to the backlog of emails, our response may be delayed by up to 48 hours.

If you have updated the server URL and are still experiencing issues, we kindly request you to reach out to us with the following details (please refrain from sending multiple emails for the same issue to avoid duplications):

Your username
The error message you are encountering
The name of a specific channel you are having issues with (if you mention that all channels are affected, we will request the name of a channel you have attempted and experienced problems with)
By providing us with this information, we will be able to further investigate the problem on our end and assist you more effectively.

We sincerely appreciate your patience and understanding as we work diligently to address all inquiries. Rest assured that the service is functioning smoothly for the majority of our members, and we remain committed to promptly resolving any outstanding issues.

Best regards,
Dima HDTV Team

Date: June 3, 2023

Dear Valued Members,

Good news, everyone! We are thrilled to inform you that the service has been successfully restored! ?? Our dedicated team has been working tirelessly to address the issue, and we’re pleased to report that everything is back up and running smoothly. Thank you for your patience and understanding during this period.

While we are back on track, we must acknowledge that we are still experiencing some delays in responding to certain emails. Our team is working diligently to catch up with the backlog, and we assure you that we are doing everything possible to address your concerns.

To help us manage the situation more efficiently, we kindly request that you avoid sending multiple emails regarding the same issue. Rest assured that we have noted your inquiry, and we will get back to you as soon as we possibly can. Your satisfaction remains our top priority, and we appreciate your cooperation in this matter.

Moreover, please note that we are now discontinuing our limited-time offer as our service is now fully operational again.

We value your trust in us and sincerely apologize for any inconvenience caused during this temporary disruption. Our team is committed to delivering exceptional service, and we look forward to providing you with a seamless experience moving forward.

Best regards,
Dima HDTV Team

Date: June 2, 2023

Dear Valued Members,

Our team has completed the setup of the required software and is currently in the process of backing up the data. We are making significant progress, and we anticipate that the service will be restored soon. We understand the importance of getting everything up and running as quickly as possible, and we appreciate your patience and support during this time.

We will continue to keep you informed of any further developments. Thank you for your understanding.

Best regards,
Dima HDTV Team

Date: June 1, 2023

Dear Valued Members,

Our team has made significant progress, and we’re getting closer to resolving the issue. You may have noticed that you can now log in to your account, although the channels are not yet functional. Rest assured, our team is diligently working on restoring the service and ensuring its stability. We anticipate that everything will be back to normal in the next few days.

Thank you for your continued patience and support.

Best regards,
Dima HDTV Team

Date: May 31, 2023

Dear Valued Members,

We wanted to provide you with a quick update regarding the service that is currently down. Our dedicated team is diligently working behind the scenes to address the issue and restore the service to its optimal functionality.

Rest that we are doing everything we can to resolve the situation as soon as possible. We appreciate your patience and continued support during this time. We will keep you informed of any significant developments or updates.

Best regards,
Dima HDTV Team

Date: May 29, 2023

Dear Valued Members,

We want to provide an update on the ongoing server repairs. Our team extends heartfelt thanks to our members for their understanding and cooperation throughout this process. Rest assured, we are actively addressing client requests and swiftly activating accounts for those who have chosen the alternative service and claimed the offer: https://dimahdtv.com/limited-time-plan-service-outage/

Please take note that if you claim a 12-month account, its validity will commence from the activation day. Regrettably, the date cannot be combined, added, or adjusted with your current account. We appreciate your understanding in this matter.

Thank you for your continued support as we work diligently to restore full service.

Best regards,
Dima HDTV Team

Date: May 28, 2023

Dear Valued Members,

Thank you for your patience and understanding. Our team is actively working on the issue and making progress. Despite a high volume of emails, we’re doing our best to respond as quickly as possible. Please bear with us as we work through the backlog. Your patience is greatly appreciated.

Best regards,
Dima HDTV Team

Date: May 27, 2023

Dear Valued Members,

Good news! We’re making steady progress in resolving the service issue. If everything goes as planned, we anticipate full restoration within 2-4 days. Thanks for your patience and support!

As we diligently work on restoring the service, we want to inform you that our limited time offer is still available for you to enjoy! Even if your original service is temporarily down, you can take advantage of this opportunity. Act now and seize this exclusive deal if you’d like immediate access: https://dimahdtv.com/limited-time-plan-service-outage/

Best regards,
Dima HDTV Team

Date: May 26, 2023

Dear Valued Members,

We regret to inform you that one of our servers is currently experiencing an unexpected outage. We understand the inconvenience this may cause, and we want to assure you that our dedicated team is actively working to resolve the issue and restore normal service as quickly as possible.

The root cause of the outage has been identified as a hardware failure in one of our core servers. Our engineers are working diligently to replace the faulty hardware and restore full functionality. However, due to the complexity of the issue, the resolution process is taking longer than anticipated.

Here are the key updates on the progress made so far:

  1. Identification of the issue: Our team quickly identified the hardware failure as the primary cause of the service outage. The faulty component has been isolated, and preparations are underway to replace it.
  2. Hardware replacement: Our technicians are currently procuring the necessary replacement parts and ensuring their compatibility with our infrastructure. We are prioritizing this task to minimize downtime.
  3. System restoration: Once the new hardware is available, our experts will proceed with the installation and configuration processes. Rigorous testing will be conducted to ensure stability and optimal performance.
  4. Communication channels: We understand the importance of keeping you informed. We will continue to provide regular updates through our website. Kindly bear with us as we work towards resolution.

We sincerely apologize for any inconvenience this service disruption has caused you. Rest assured that we are committed to resolving this issue and minimizing any future occurrences.

We greatly appreciate your patience and understanding during this time. Our team is doing everything possible to rectify the situation promptly. 

If you require immediate access to a service while our current service is experiencing an outage, we have a special one-time offer exclusively for our valued users. You can now avail yourself of a 1-year access to an alternative service at a discounted rate of $20 CAD. Please note that we apologize for any inconvenience, but trial accounts are not available during this period.

To claim this limited-time offer, please visit the following page: https://dimahdtv.com/limited-time-plan-service-outage/

We understand the urgency of your needs and want to provide you with a solution during this service interruption. By taking advantage of this offer, you can continue streaming smoothly while our team diligently works on restoring the original service.

We sincerely appreciate your understanding and patience during this challenging time and we thank you for your continued support.

Best regards,
Dima HDTV Team

 

 

Date: May 24, 2023

Dear Valued Members,

We are currently experiencing a high volume of emails, resulting in longer response times than usual. We apologize for any inconvenience caused. Rest assured, we are working diligently to respond to all requests. Your email is important to us, and we appreciate your patience.

Thank you for your understanding.

Best regards,
Dima HDTV Team